when there is a dispute between the parties in relation to the processing of personal information, anyone who wants to mediate the dispute can apply, and the contents of the application include the right to request access to personal information, as well as the cessation of violations of laws and regulations, claims for compensation for damages, Active exercise of rights, such as the right to request correction and the right to delete, is also included. The same applies to the collective dispute mediation described below.

 

The company's dispute process proceeds in the following order.

 

1. Application and acceptance of disputes
Dispute mediation regarding personal information can be requested by the applicant in person or by proxy through the website, mail, etc., and when the dispute mediation case is received, the applicant and the other party are notified of the reception.

2. Receipt and notification of application cases
Dispute mediation regarding personal information can be requested by the applicant in person or by proxy through the website, mail, etc., and when the dispute mediation case is received, the applicant and the other party are notified of the reception.

3. Fact-checking and listening to the opinions of the parties
The person in charge of the case conducts a fact-finding investigation on the dispute mediation case by collecting data using various means such as telephone, mail, and e-mail.

4. Recommendation of agreement before mediation
Prior to mediation, the Personal Information Dispute Mediation Committee may recommend an agreement so that the dispute can be resolved amicably through voluntary efforts between the parties, and if an agreement is reached between the parties through the recommendation of agreement, the case is closed.

If the company or member causes damage to the other party by violating these terms and conditions, the company or member is responsible for compensating for the damage. However, this is not the case if there is no intention or negligence of the actor.

Article 1. The Limitation of Liability of the Company or Members for the Use of This Site.
In the event of damage to a member due to the following reasons, the company shall not be held liable for such damage if it has been proven that the necessary manager's care was taken to prevent the member's damage from occurring.

1-1. In the event of force majeure, such as natural disasters, incidents, disasters, or equivalent national emergencies

1-2. Company measures to comply with governmental administrative orders and administrative measures in accordance with the law

1-3. In case of a service failure of a telecommunications service company registered with the government

1-4. In the event of a service failure due to a defect in an outsourced system that cannot be managed by the company or a reason attributable to the user

1-5. In case of a server failure due to an instantaneous increase in traffic or a surge in orders for some items

1-6. When an error check occurs in the transaction system and deposit/withdrawal system within the service

1-7. In case of network failure or error of registered digital assets

Article 2 Duties of Company Managers

2-1. Appointment and management of information protection officer

2-2. information security education

2-3. Establishment of systems to prevent money laundering, etc.

2-4. Encryption key management plan

2-5Regular inspection of information protection measures and security incident response plans